A Melbourne-based ceramics importer specialising in high-end products from China faced frequent shipping delays and product damage when using Less-than-Container Load (LCL) shipping. Their delicate items were at risk during transit, sharing space with other goods in the container.
The Challenge
The business needed a reliable solution to prevent damage and ensure timely deliveries. LCL shipments often resulted in mishandling, causing delays and high damage rates, which affected the company’s ability to meet client expectations.
The Solution
The importer switched to Full Container Load (FCL) shipping, allowing them to fill and seal entire containers solely with their products. This transition significantly reduced handling risks and provided a more efficient shipping process from China to Melbourne.
Execution
Working closely with logistics experts at Container Solutions, the business optimised the packing of 40-foot containers, ensuring maximum space use and product safety. Containers were securely sealed at the source and shipped directly to Melbourne, minimising the chance of damage during transit.
Results
The switch to FCL led to a 20% reduction in shipping times and a significant decrease in damage rates. Customer satisfaction increased by 15%, as deliveries became more predictable and secure, leading to repeat orders and business growth.
This case study is just one of many similar stories from clients Container Solutions works with across different industries. For companies dealing with delicate or high-value goods, FCL provides a safer, faster, and more reliable shipping solution. Whether it’s ceramics, electronics, or other products, Container Solutions has the expertise to ensure seamless delivery, even for the most sensitive shipments.